Delete your Forway account or data

Updated October 15, 2026 · Private beta

Delete your account and associated data, or delete selected travel data while keeping your account.

Delete your account and associated data

You can delete your Forway account in the app through Account > Delete account and data. The app asks you to confirm permanent deletion and verify your password.

You can also request deletion without installing or signing into Forway. Email forwayDev@outlook.com with the subject Delete my Forway account and the email address used for the account. Sending from that account email helps us verify ownership. If you cannot access it, explain that in the request so we can agree a safe verification method. Do not send passwords, verification codes, ticket codes or booking emails.

After ownership verification, deletion removes the active Forway account, its active trips, bookings and import history, email forwarding setup and associated access. The app's deletion flow clears downloaded account data from that device. For an external request, previously downloaded offline data on an unreachable device cannot be remotely proven erased; sign out or remove the app's local data when you regain access to that device.

Automated database backups currently have a seven-day retention setting and are not erased immediately. Separate retained beta recovery database copies have no scheduled expiry; they need manual review and handling as part of fulfilling a deletion request. The in-app deletion flow does not automatically erase those recovery copies. Limited security/operations/financial-usage audit records may remain without raw emails, booking facts, tokens or model content. Identifiers needed to complete cloud identity deletion remain until completion, followed by a hashed deletion record. Account deletion is permanent; temporary deactivation is not the deletion process.

We will confirm receipt, any ownership-verification steps and completion through the support conversation.

Delete travel data without deleting your account

You can remove individual trips or bookings in Forway while keeping your account:

• To delete a trip you own, open its edit screen, select Delete trip and confirm. This also deletes the bookings in that trip.
• To delete one booking from a trip you own, open the booking, select Edit, then Delete booking and confirm.

Your account and other trips remain available. Deleting a trip or booking does not delete your account's import history or necessarily erase every copy of the original imported information. Email subjects remain in import history until account deletion. The backup, recovery-copy and operational-record retention described above still applies; deletion is not an immediate purge of all retained copies. Copies already saved by other travelers may remain.

If you cannot access the app or need help with selected data, email forwayDev@outlook.com with the subject Forway data deletion request. Include your account email, identify the trip or booking, and say that you want to keep your account. We will verify ownership and clarify the scope before making changes. Do not send passwords, verification codes, ticket codes or full booking emails.